Information Technology (IT) Help Desk Support
The IT Help Desk is the first point of contact for any student, staff, or faculty member requesting services from the Information Services department.
Main Duties
- Managing user accounts and access to campus technology services for students, faculty and staff
- Managing the campus wired and wireless networks to ensure fast and secure access to campus resources
- Managing all Hilbert owned devices (laptops, desktops, printers) connected to the Hilbert network
Note: IT is willing to make a ‘best effort’ attempt to address issues community members may have with personal devices (computers, cell phones, etc.) but would recommend you start with vendor support if you are experiencing issue.
If you need your account information, laptop authorized for the wireless network, or just have a question, stop in or email us today.
Your Hilbert email address is used for all official Hilbert communications. You should be checking your email daily. We highly recommend connecting your Hilbert email to your mobile device to ensure you stay up to date.
Hilbert College provides email addresses to all active members of the campus community. Students, staff, and faculty are all eligible for an email address which can be used for both personal as well as academic use.
All College email addresses end in “@hilbert.edu” and are created for students once registered for their first semester of classes and employees once hired. Students will receive their Hilbert account and email information from Admissions through the personal email address you used during the application process. Employees will receive their Hilbert account and email information from Human Resources.
Connecting your phone to your Hilbert Email
Android Users
- Navigate to your phone’s settings
- Find the “Accounts” or “Accounts and backup” section
- Choose to add an email account
- Select Exchange
- Then enter your Hilbert email address and password (provided by Admissions to your personal email address)
- You will be prompted for a Duo verification code that is texted to you or with a Duo notification that a login attempt is occurring, accept that prompt
iPhone Users
- Navigate to Settings > Mail > Accounts > Add Account
- Then select Microsoft Exchange
- Enter your Hilbert email address, and tap Next
- Sign in, where you’ll need to enter your Hilbert password (provided by Admissions to your personal email address)
- You will be prompted for a Duo verification code that is texted to you or with a Duo notification that a login attempt is occurring, accept that prompt
- Choose which data you want to sync (Mail, Contacts, Calendars) and tap Save
Self-Service is the College’s secure student records and information portal. Students are able to access their transcripts 24/7 and register for courses when online registration is active at various points during the academic year.
Your Self-Service username and password is the same as your other login usernames and passwords used for Blackboard, email or computer login. With Self-Service, omit the “@hilbert.edu” portion of your username for the login.
Please contact the Help Desk directly for support on Blackboard.
To help you succeed, not only are we supplying full time undergraduate students with a laptop and digital textbooks (included in tuition), but we also have various computer labs across campus to provide you with the latest tools to complete your coursework.
RESNET is our wireless internet access that is provided throughout the campus and to resident students through wired ports in their residences. All those within the Hilbert community campus receive this service for free.
The last thing you need to worry about is the performance of your laptop and software while you’re studying and learning about your career. Let our IT Helpdesk come to your technological rescue – navigate to the end of our page for full contact details.
Helpful IT Links
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Helpdesk: Information Technology
