Hilbert students working on their computers in class.

Information Technology (IT) Help Desk Support

The IT Help Desk is the first point of contact for any student, staff, or faculty member requesting services from the Information Services department.

Main Duties

  • Managing user accounts and access to campus technology services for students, faculty and staff
  • Managing the campus wired and wireless networks to ensure fast and secure access to campus resources
  • Managing all Hilbert owned devices (laptops, desktops, printers) connected to the Hilbert network

Note: IT is willing to make a ‘best effort’ attempt to address issues community members may have with personal devices (computers, cell phones, etc.) but would recommend you start with vendor support if you are experiencing issue.

If you need your account information, laptop authorized for the wireless network, or just have a question, stop in or email us today.

Your Hilbert email address is used for all official Hilbert communications. You should be checking your email daily.  We highly recommend connecting your Hilbert email to your mobile device to ensure you stay up to date. 

Hilbert College provides email addresses to all active members of the campus community.  Students, staff, and faculty are all eligible for an email address which can be used for both personal as well as academic use.

All College email addresses end in “@hilbert.edu” and are created for students once registered for their first semester of classes and employees once hired. Students will receive their Hilbert account and email information from Admissions through the personal email address you used during the application process. Employees will receive their Hilbert account and email information from Human Resources.

Check Email [0365]

Self-Service is the College’s secure student records and information portal.  Students are able to access their transcripts 24/7 and register for courses when online registration is active at various points during the academic year.

 Your Self-Service username and password is the same as your other login usernames and passwords used for Blackboard, email or computer login. With Self-Service, omit the “@hilbert.edu” portion of your username for the login.

Access Self-Service

Technological support for events not hosted during traditional Help Desk hours will be considered on a case by case basis.  Please contact the Help Desk directly with these requests.

Please note that these resources are not offered by Hilbert, but through the creators of Blackboard and Blackboard Collaborate.  We encourage you to consider using these resources if you require assistance when the Help Desk is unavailable.

Enter Blackboard

To help you succeed, not only are we supplying full time undergraduate students with a laptop and digital textbooks (included in tuition), but we also have various computer labs across campus to provide you with the latest tools to complete your coursework.

Details of Our Digital Campus Initiative

RESNET is our wireless internet access that is provided throughout the campus and to resident students through wired ports in their residences. All those within the Hilbert community campus receive this service for free.

The last thing you need to worry about is the performance of your laptop and software while you’re studying and learning about your career. Let our IT Helpdesk come to your technological rescue – navigate to the end of our page for full contact details.

Helpful IT Links

Contact Us