The IT Help Desk is the first point of contact for any student, staff, or faculty member requesting services from the Information Services department.
Our main duties include the following:
- Managing user accounts and access to campus technology services for students, faculty and staff
- Managing the campus wired and wireless networks to ensure fast and secure access to campus resources
- Managing all Hilbert owned devices (laptops, desktops, printers) connected to the Hilbert network
Note: IT is willing to make a 'best effort' attempt to address issues community members may have with personal devices (computers, cell phones, etc.) but would recommend you start with vendor support if you are experiencing issue.
If you need your account information, laptop authorized for the wireless network, or just have a question, stop in or email us today.
Hilbert Email
Hilbert College provides email addresses to nearly all members of the campus community. Students, staff, faculty and alumni are all eligible for an email address which can be used for both personal as well as academic use.
All College email addresses end in "@hilbert.edu" and are already assigned to students in most cases. To find out your address, please stop in our office in Bogel 156. It is also listed on your username and password sheet you may have already picked up from the IT office.
Learn About Email Accounts Check Email [O365]
Blackboard Support Resources
Technological support for events not hosted during traditional Help Desk hours will be considered on a case by case basis. Please contact the Help Desk directly with these requests.
Blackboard Assistance:
Support Website (support documents available)
Blackboard Collaborate Assistance:
Blackboard Collaborate Support Portal (support documents, chat and email based support)
Please note that these resources are not offered by Hilbert, but through the creators of Blackboard and Blackboard Collaborate. We encourage you to consider using these resources if you require assistance when the Help Desk is unavailable.
Enter Blackboard Online & Hybrid Orientation
Computer Access
To help you succeed, not only are we supplying full time undergraduate students with a laptop and digital textbooks (included in tuition, starting fall 2022), but we also have various computer labs across campus to provide you with the latest tools to complete your coursework. Learn more about Hilbert's ground rules through our Acceptable Use Policy (PDF)
Computer Accounts & Labs Computer Specifications
Wireless Access
RESNET is our wireless internet access that is provided throughout the campus and to resident students through wired ports in their residences. All those within the Hilbert community campus receive this service for free. Get directions on installation, console connection instructions, and frequently asked questions through our wireless page.
Wireless Internet Access Find your MAC Address
IT Campus Reports
Our Information Technology Department conducts conducts assessments of Hilbert's technology infrastructure and services. Learn more from the PDF's below.