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  • IT Help Desk Support

IT Help Desk Support

The IT Help Desk is the first point of contact for any student, staff, or faculty member requesting services from the Information Services department.

Our main duties include the following:

  • Managing user accounts and access to campus technology services for students, faculty and staff
  • Managing the campus wired and wireless networks to ensure fast and secure access to campus resources
  • Managing all Hilbert owned devices (laptops, desktops, printers) connected to the Hilbert network

Note: IT is willing to make a 'best effort' attempt to address issues community members may have with personal devices (computers, cell phones, etc.) but would recommend you start with vendor support if you are experiencing issue.

If you need your account information, laptop authorized for the wireless network, or just have a question, stop in or email us today.  


Hilbert Email

Hilbert College provides email addresses to nearly all members of the campus community.  Students, staff, faculty and alumni are all eligible for an email address which can be used for both personal as well as academic use.

All College email addresses end in "@hilbert.edu" and are already assigned to students in most cases.  To find out your address, please stop in our office in Bogel 156.  It is also listed on your username and password sheet you may have already picked up from the IT office.

Learn About Email Accounts  Check Email [O365]

Blackboard Support Resources

Technological support for events not hosted during traditional Help Desk hours will be considered on a case by case basis.  Please contact the Help Desk directly with these requests.

Blackboard Assistance: Support Website (support documents available)
Blackboard Collaborate Assistance: Blackboard Collaborate Support Portal (support documents, chat and email based support)

Please note that these resources are not offered by Hilbert, but through the creators of Blackboard and Blackboard Collaborate.  We encourage you to consider using these resources if you require assistance when the Help Desk is unavailable.  

Enter Blackboard  Online & Hybrid Orientation 

Computer Access

To help you succeed, not only are we supplying full time undergraduate students with a laptop and digital textbooks (included in tuition, starting fall 2022), but we also have various computer labs across campus to provide you with the latest tools to complete your coursework. Learn more about Hilbert's ground rules through our Acceptable Use Policy (PDF)

Computer Accounts & Labs  Computer Specifications

Wireless Access

RESNET is our wireless internet access that is provided throughout the campus and to resident students through wired ports in their residences. All those within the Hilbert community campus receive this service for free. Get directions on installation, console connection instructions, and frequently asked questions through our wireless page.   
Wireless Internet Access  Find your MAC Address

IT Campus Reports

Our Information Technology Department conducts conducts assessments of Hilbert's technology infrastructure and services. Learn more from the PDF's below.
  • November 2021 Report (PDF)

Technology Support Contact

The last thing you need to worry about is the performance of your laptop and software while you're studying and learning about your career. Let our IT Helpdesk come to your technological rescue.

Hours: Weekdays 8:30 am - 4:30pm
Location: Bogel Hall 156
Call: (716) 926-8812
Email Helpdesk Check IT Status UpdatesMeet Our Student Team

Blackboard Assistance

Open 24/7 all days of the year, you can use the portal to review support documents, or use chat and email to reach out to support or call, for direct assistance. 

Hours: Open 24/7
Support Portal

Contact Our HelpDesk

Jeremy Trumble
Chief Information Officer
Email Jeremy Trumble

Robert Pawelski
IT Coordinator/Smart Classroom Specialist
Email Bob Pawelski

Jeffrey Wirth
Network and Systems Administrator Email Jeff Wirth

Helpful IT Links

Digital Campus Initiative Status UpdatesBlackboard Email Accounts Computer Accounts Self-Service Wireless Access Mac Address Hardware & Software Computer Use Policy Internet Best Practices IT FAQs Online & Hybrid Orientation
  • IT Help Desk Support
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  • How to Find a MAC address
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  • Student Online and Hybrid Orientation
  • Student Team

 

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For accessibility help, contact Debra McLoughlin at dmcloughlin@hilbert.edu or call (716) 926-8826.
For media inquiries, contact hilbertcollege@edelman.com or call (716) 341-4466.

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