Frequently Asked Questions

(updated April 1, 2020; 4:30 p.m.)


STUDENT SUPPORT INFORMATION

  • I chose Hilbert for the small classes and one-on-one support, not online classes.

    Our main priorities during this uncertain time are the health and safety of our entire campus community, and ensuring that our students can complete their academic course requirements.  The transition to online education is the most viable option to teach students during this COVID-19 interruption, and faculty is working hard to continue to provide the excellent quality education you have received in the classroom. The college is providing access to all necessary academic and online resources, and ensuring that you will receive one-on-one support. 

    All students will be able to complete their Spring 2020 courses with the option for Pass/Fail grades (vs. our traditional grading system). Please see https://www.hilbert.edu/academics/student-services/student-records for more information.   All undergraduates will have until May 1st to withdraw from a course.  

 

  • What support for students will there be to transition to distance learning? If a student is struggling with their academic course load with the virtual transition, who should they talk to?

    All undergraduate students will receive a personal phone call from the Academic Affairs team the week of March 23 to address any further questions they have about this transition.

    Many online resources are available to students, including live office hours with faculty members, tutoring, and library services.  Please contact Academic Services or Accessibility Services for more information.   

 

  • How will my online class work? What will happen to community service requirements?

    All online classes will be delivered through Blackboard. Students will have access to many things, including: live office hours, tutoring, and library services.  Students should work directly with their professors on how each individual class/lab will operate through these unique circumstances.  If you have a service requirement for your class (or as part of a leadership scholarship), your professor will notify you of any changes to fulfilling that requirement.

 

  • Will this affect Fall 2020 registration or advisement?

    Advisement and registration will be online.  Students should contact your advisor if you haven’t already (if you don’t know who their advisor is, contact ddesbordes@hilbert.edu).

    Fall 2020 class registration begins on April 1st.
    Please see https://www.hilbert.edu/academics/student-services/academic-advising for more information.   All returning full time undergraduate students who register for Fall 2020 classes before April 15th will receive an additional $1,000 scholarship for 2020-2021.


GENERAL CAMPUS INFORMATION

  • Will the library or other lab space be open to students?

    The campus is closed through the summer. All classes will remain online though the Spring 2020 semester, with the expectation that the College will welcome students back to campus in late August 2020 for traditional classes. 

    Many Library services are available remotely.  
    McGrath Library has access to millions of research articles, encyclopedias, and statistical data through subscription databases. We also have access to two eBook collections. Links to access these resources can be found on the library website: https://www.hilbert.edu/academics/library

    Article Databases Webpage: https://www.hilbert.edu/academics/library/library-databases

    Additionally, the Librarians are available for virtual assistance with finding digital articles, ebooks, web resources, and citation help.

    Click to Schedule a 15-Minute Virtual Reference Session

    Click to Schedule a 30-Minute Virtual Reference Session

    More Information is on the Library Homepage: https://www.hilbert.edu/academics/library

    Email us a Question: askus@hilbert.edu

     

  • If you need assistance with computer/WiFi access, contact: 

    Greg Roberts - Dean of Students (716) 926-8935
    Courtney Witherspoon - Director of Student Success & Retention (716) 926-8776

    Additionally, Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

 

  • What is going to happen to celebratory events like quad fest and commencement?

Graduation and other traditional end-of-year events are postponed and will be rescheduled in 2020-2021. There will be no events held on campus before August 17th. 

  • What is going to happen with new student orientation? What should I do if I am a student orientation leader?

The New Student Orientation program for 2020 - 2021 with be coordinated out of the Student Life Office.  New dates will be announced before the end of April.  

 


FINANCIAL AID/BILLING INFORMATION

 

  • What is the plan for prorating residential students’ room and board expenses?

    Graduating residential students will receive a 46% refund of what they paid for room and board before June 15th.  Returning residential students will have a 46% refund of what they paid toward this spring’s room and board charges applied to next year’s room and board charges, with no requirement for a housing deposit to reserve next year’s room.

 

  • What is the plan for commuting students who have purchased a meal plan?  

    Commuting students with a meal plan will be refunded for their unused meals. (Returning residents will receive a credit for unused meals).

 

  •  How do I make a payment on my account?

    The best way for a student to make a payment is to mail in a check or money order.  Students can call 716-926-8939 and leave a message for a return call to make payment by phone.

    Students can also email studentfinance@hilbert.edu or cclaar@hilbert.edu with their phone number to receive a call back to process credit card payment over the phone.  Do NOT send credit card info through email. 

 

  • How do I apply for financial hardship (Sage Scholars relief funds, etc.)?

    Contact the Hilbert College Student Finance Office for all the options available to students at this time. financialaid@hilbert.edu | 716-926-8943

 

  • Almost all student employees are financially dependent on their local/campus jobs. What is the plan for BERT/ work study pay?

    Undergraduate student workers, both FWS (work-study) and BERT (non work-study), will be paid through March 29, 2020.  Final checks will be mailed on April 9, 2020.  We will use the average number of hours worked from the pay dates of 1/31/2020 and 2/14/2020 to determine the number of hours they will be paid for on 3/29/2020. 

    While students are no longer able to work on campus this semester, their jobs will be reserved for them next fall.  


    RESIDENTIAL LIFE INFORMATION

     

    • What is the plan for prorating residential students’ room and board expenses

      Graduating residential students will receive a 46% refund of what they paid for room and board before June 15th.  Returning residential students will have a 46% refund of what they paid toward this spring’s room and board charges applied to next year’s room and board charges, with no requirement for a housing deposit to reserve next year’s room.

     

    • Thursday, March 26th at 3 PM- Trinity 1st Floor
    • Thursday, March 26th at 4PM- Trinity 1st Floor
    • Thursday, March 26th at 5 PM- Trinity 2nd Floor
    • Thursday, March 26th at 6 PM- Trinity 2nd Floor
    • Thursday, March 26th at 7 PM- Trinity 3rd Floor
    • Thursday, March 26th at 8 PM- Trinity 3rd Floor
    • Friday, March 27th at 1 PM- St. Joe’s 1st Floor
    • Friday, March 27th at 2 PM- St. Joe’s 1st Floor & 2nd Floor
    • Friday, March 27th at 3 PM- St. Joe’s 2nd Floor
    • Friday, March 27th at 4 PM- Agnes House
    • Friday, March 27th at 5 PM- Leo House
    • Friday, March 27th at 6 PM- Katherine House
    • Friday, March 27th at 7 PM- Rufino House
    • Saturday, March 28th at 9 AM- 5 People by appointment
    • Saturday, March 28th at 10 AM- 5 People by appointment
    • Saturday, March 28th at 11 AM- 5 People by appointment
    • Saturday, March 28th at 12 PM- 5 People by appointment
    • Saturday, March 28th at 1 PM- 5 People by appointment
    • Saturday, March 28th at 2 PM- 5 People by appointment
    • Saturday, March 28th at 3 PM- 5 People by appointment

    All Saturday appointments will be booked with Brett Kane (bkane14@hilbert.edu). If you have any additional questions, please let us know. We are responding to messages when possible and thank you all in advance for your patience.


    • Can students bring someone with them to help move out?

    We are asking that no more than two individuals accompany the student.  Please maintain safe social distancing protocols - 6 feet.


     

    BOOKSTORE

    Here are FAQs on rentals/returns from Follett

    Information on Free e-Textbook options for displaced students

     

    Hilbert Bookstore contact information

    Phone - (716) 648-3604