Frequently Asked Questions

• As a matter of policy, we do not recommend any specific brand of computer.  We do recommend however that the system have at least Windows 7 or greater, or Mac OS X or higher.  Either will be supported on the network.  To connect wirelessly however, the computer must have a wireless card supporting the 802.11 b or g standards.  The vast majority of laptops have a wireless card as standard equipment, but please verify with your manufacturer.

• We'll be happy to take a quick look, but we cannot repair machines that do not fall under the purview and ownership of the College.  We can only support student machines insofar as required to place them on our network.

Yes.  We are able to provide services related to assisting you in getting your computer onto and maintaining a connection to our network.  In certain circumstances, we may need to set up an appointment.

For current students, downloadable copies of Microsoft Office are available for personal academic use.  Through Office 365, Microsoft’s cloud service, you may now register and download up to 5 copies of Microsoft Office 2013 for Windows or Office 2016 for Mac OS X. In addition, there are mobile versions for iOS and android that you can use with your Office 365 account. 

You'll need to stop in to our office in Bogel 156 during normal business hours, with photo identification, to have your password reset.

Come to our office in Bogel 156 and we'll present you with a form that provides this and other valuable information.

During the drop/add period, it may take 24 hours for your class to be added.  If after two days your class is still missing, please stop in.  Please bring your registration information.

Each dorm room has a hardwired ethernet jack to plug your computer into, or you may opt to use the wireless network to connect. 

Yes.  In both residence halls, computer labs are available for student use.  Both labs also have printers available.  The labs in Bogel Hall are also available for use during the day, if a class is not scheduled.  In addition, Academic Services and the Library also offer computers for student use, subject to their hours. 

Starting in Fall 2022, all undergraduate full time students will have a laptop and digital textbooks included in their tuition.

We're sorry, but in order to preserve network integrity and availability, any unauthorized networking equipment discovered in use will subject the owner to disciplinary action.

Yes, all buildings (except the Maintenance/Campus Safety building) have wireless access that reaches throughout each building.

Find RESNET on your list of available wireless networks.  Once you connect to it, attempt to browse and you'll be redirected to a registration page that will ask you to sign in as a Hilbert student.  Enter your credentials that were provided to you at the Help Desk, and after passing a brief security scan, you'll be allowed onto the Internet.